Below is information that will provide assistance with some common issues that you might encounter when accessing sites from outside the LAUSD network.
LAUSD Root Certificate - What to do if you encounter an error message relating to a "Trusted Certificate" involving the LAUSD ENTERPRISE ROOT CA certificate |
Browser |
How to resolve |
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All - First, do this to receive any future updates available for certificates or other software items on your LAUSD computer |
Value |
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Google Chrome |
Chrome |
For a MacOS, follow the same instructions listed for Safari. For Windows follow these instructions: |
Internet Explorer - Windows |
IE |
To install the certificate immediately:
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Safari - Macintosh |
Safari |
To install the certificate immediately:
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Apple iOS Users (iPad/iPod Touch) |
iPad |
To install the certificate on these devices go to http://lausd.apple.com/ios/ |
Android OS Devices |
Android |
To install the certificate immediately:
|
Value |
Use ITD Customer Self-Service to open service requests related to any additional issues you encounter |
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